Our Value Statement

At Deacon Engineers we embrace the following value statements as defining what the company is and what we will continue to strive for in our business, dealing with our clients and developing our people. We believe that by maintaining these values we create long term benefits for shareholders, customers, employees, suppliers, and the communities we serve.

We believe that by maintaining these values we create long term benefits for our shareholders, customers, employees, suppliers and the communities we serve.

We take responsibility for QUALITY

Our services are the quality in terms of value received for dollars paid. We deliver excellence, strive for continuous improvement and respond vigorously to change. Each of us is responsible for the quality of whatever we do and we actively evaluate our processes to identify areas for improvement.

When we take responsibility for quality we:

  • work with a Quality Management System accredited to ISO9001
  • provide our staff with state of the art tools in order to produce work to the highest standard

We deliver CLIENT satisfaction

We are dedicated to satisfying our clients. We believe in respecting our clients, listening to their requests and understanding their expectations. We strive to exceed their expectations in affordability, quality and on-time delivery.

When we deliver client satisfaction we:

  • plan our work program to establish milestones for our deliverables
  • collaborate and consult with our clients in defining the best solution for their requirement
  • respond to our clients’ needs in a prompt and efficient manner

We provide INNOVATIVE solutions

We provide our clients with intelligent, creative solutions to meet their needs. We use the best people and technology to deliver where others have failed. We embrace new ideas and find different ways in doing things.

In providing innovative solutions we:

  • draw on our practical experience and training
  • enjoy learning and finding new ways of doing things
  • draw on the expertise of strategic partners

We value our PEOPLE

We treat one another with respect and take pride in the significant contributions that come from the diversity of individuals and ideas. Our continued success depends on providing a work-home-life balance combined with the education and development needed to help our people grow. We are committed to openness and trust in all relationships.

When we value our people we:

  • maintain a home-work-life balance by expecting our people to work a 40 hour week
  • strive to create a good working environment
  • give everyone the opportunity to contribute to the decision-making process including important business strategy decisions
  • strive to reach consensus on all matters impacting on the team
  • provide autonomy in doing our work – our business management system assists us to do our work and it gives the flexibility to allow us to improve it.
  • operate out of mutual respect for one another, being mindful of our personal moral values and standards
  • provide opportunities to develop individual and team strengths meanwhile balancing their weaknesses with someone else’s strengths
  • provide regular reviews that focus on work satisfaction, goals management, business opportunities and training.
  • deal fairly with others in a way we would want them to deal with us
  • budget 2% of our staff salary for external training courses
  • reward successful performance in bonuses and promotion

We act with INTEGRITY in all we do

We are each personally accountable for the highest standards of behaviour, including honesty and fairness in all aspects of our work. We fulfil our commitments as responsible citizens and employees. We will consistently treat clients and company resources with the respect they deserve.

When we act with integrity we:

  • honestly deal with our colleagues and avoid talking behind their backs
  • seek to assist our clients and suppliers and avoid taking advantage of their vulnerability
  • deal fairly with our competitors and respect them for what they do, whilst striving assertively to win business
  • strive to keep our word, even if it causes us pain
  • deal fairly with others in a way we would want them to deal with us
  • support business decisions made by the team even when we disagree
  • act with impartially elevating informed opinion above personal gain